PRIVACY POLICY
Legal Aid Society of San Bernardino
Update April 14, 2026

This Privacy Policy explains what data we collect when you visit our website or communicate with the Legal Aid Society of San Bernardino. If you apply for legal services, we may collect additional information as necessary to determine eligibility and provide services.

Information We Collect

Information you provide

We collect personal information when you contact us, request services, or ask to receive communications. This may include your name, phone number, email address, mailing address, and information you provide through intake forms, appointment requests, check‑in systems, or other communications. Providing personal information is voluntary, but certain information may be required to assess eligibility for services.

Information we collect automatically

When you call us or visit our website, we may automatically collect limited information such as your device type, browser type, IP address, date and time of access, and pages visited. Some information may be collected using cookies or similar technologies to help us understand website usage and improve functionality.

Why We Collect Information

We use the information we collect to communicate with you, provide or coordinate legal services and referrals, determine eligibility for services, analyze how our website and services are used, improve our programs and operations, and comply with legal, ethical, and funder requirements. We do not sell your personal information.

Information Sharing

Technology and service providers
We may use third‑party technology and service providers to support website operations, communications, analytics, or online intake. These providers are reviewed to ensure information is used only for authorized purposes and handled securely.

Service partners
We may share information with partner organizations, including other legal service providers or community‑based organizations, when necessary to provide services or referrals.

Funders
Our funders may require reporting on our services. We may share aggregate or anonymized data for reporting purposes but do not share individually identifying information unless legally required.

Legal obligations
We may disclose information if required by law, court order, or to protect the rights, safety, or property of the Legal Aid Society of San Bernardino or others.

Your Data Rights

California residents may have the right to request information about the categories of personal information we collect and how it is used, request correction of inaccurate information, or request deletion of personal information, subject to legal and ethical obligations.

Text messages (SMS/MMS)
We will only send text messages if you provide a mobile phone number and consent to receive texts. Messages may include appointment reminders, service updates, referrals, or information related to legal services. Standard messaging rates from your carrier may apply. You may stop receiving messages at any time by replying STOP, and you can resume messages by replying START.

Email communications
An email address is not required to receive services. If you provide an email address, we may use it to communicate with you about services or share general information about our programs. You may opt out of non‑service‑related emails at any time by using the unsubscribe option in the email or by contacting us directly.

Minors
Our website is not intended for children under age 13, and we do not knowingly collect personal information from children under 13 through our website. When providing services, we may collect limited information about minor household members for eligibility and service purposes.

Policy Updates

This Privacy Policy may be updated periodically. Updates will be posted on our website, and the effective date will reflect the most recent revision.

Contact Information

Questions regarding this Privacy Policy may be directed to:
Legal Aid Society of San Bernardino
Phone: 909‑889‑7328